What is SOLmate?

SOLmate is a secure, mobile-first digital payments platform designed for individuals living in South Africa.

What are the key features of SOLmate?

• Receive payments like salaries, tips, or allowances
• Send money to other people or payment methods
• Pay bills, buy prepaid electricity, airtime, and more
• Use additional services like vouchers, transfers, and wallet top-ups

Is SOLmate a bank?

SOLmate is not a bank but rather a digital platform providing access to essential financial services. All financial services are powered by trusted, authorised third-party providers regulated as Financial Services Providers (FSPs) or Third-Party Payment Providers (TPPPs). Funds are stored in a custody account with a registered South African bank and overseen by an authorised FSP under the Financial Sector Conduct Authority (FSCA).

How secure is my SOLmate account?

Accounts are tied to mobile numbers verified through secure OTP, protected by personal PIN, fingerprint, or Face ID. Device-level encryption ensures only users with proper credentials can access accounts. Users can safely restore accounts on new devices using the same mobile number if their phone is lost or replaced.

Do I have full control over my SOLmate funds?

Only account holders can access and use their funds. No debit orders or third-party deductions apply to SOLmate wallets. Transactions remain secure and private, giving users complete control over their digital money experience.