Contact Details & Support Hours
How and when to contact support
Reach SOLmate support 7 days a week via in-app chat, WhatsApp, or email. Get help with your account and transactions during our extended support hours.
Need assistance? Our SOLmate support team is here to help — 7 days a week.
How to contact us
You can reach us using any of the following methods. Please ensure you contact us from your registered mobile number for verification purposes.
In-app support
Open the SOLmate app → tap the Support tab → select your query or start a live chat.
Chat with us on WhatsApp or message +27 60 575 7490.
Email us at support@solmate.co.za. Include your registered mobile number and a short description of your issue.
Support hours
- Monday to Friday: 08:00 – 20:00
- Saturday and Sunday: 08:00 – 18:00
- Public Holidays: Closed
Still need help?
Chat with our support team — 7 days a week.
Related articles
What are SOLmate benefits?
SOLmate is a secure payment platform — top up your wallet, buy prepaid services, send money to anyone in SA, and transfer internationally to 180+ countries.
What is SOLmate?
SOLmate is a secure, mobile-first digital payments platform for South Africa — receive money, send funds, pay bills, and manage finances from your phone.
How to send money to any bank in South Africa
Send money from your SOLmate wallet to any South African bank account using EFT — with standard or faster Real-Time Clearing options.