Urgent Issues
I haven't received my money
Troubleshooting guide covering expected timeframes for different SOLmate deposit and withdrawal methods.
We understand delays can be frustrating. Here's a breakdown by payment type, whether you're depositing into or sending from your SOLmate wallet.
Transfer timeframes
- ATM Deposits: Same day or by the next business day.
- EFT in: Can take up to 3 business days, depending on your bank's processing time.
- RTC (Real-Time Clearing) in: Reflects within 1 hour, even on weekends and public holidays.
- Retail Deposits (Pay@ barcode): Reflect within 15 minutes to a few hours, but may take up to 1 business day.
- WiCode Deposit: Immediately.
- EFT out: May take up to 3 business days, depending on the recipient's bank.
- RTC (Real-Time Clearing) out: Funds should reflect within 60 minutes, depending on the receiving bank. On weekends, it may take up to 1 day.
- Ewallet: Recipient should receive an SMS with voucher details within a few minutes.
- WiCode Withdrawal & deposit: The code must be used at the selected retailer within 60 minutes.
Still need help?
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SOLmate is a secure payment platform — top up your wallet, buy prepaid services, send money to anyone in SA, and transfer internationally to 180+ countries.
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SOLmate is a secure, mobile-first digital payments platform for South Africa — receive money, send funds, pay bills, and manage finances from your phone.