Manage your account
Account deletion
Request deletion of your SOLmate account and remove your personal data by contacting support through in-app chat, WhatsApp, or email.
We're sorry to see you go. If you wish to delete your SOLmate account and remove your personal data, follow these steps.
Steps to request account deletion
1. Submit a support request
Contact our support team using one of the following methods:
- In-App Support tab: Open the SOLmate app and select Support.
- WhatsApp: Message us at +27 60 575 74 90.
- Email: Send a request to support@solmate.co.za.
2. Verify your identity
Provide your full name, registered phone number, and any other information our team may request to confirm ownership.
3. Confirmation
Our team will contact you to confirm your request. You may be asked to complete further verification to ensure account security.
4. Account deletion
Once confirmed, your account will be deleted, and you'll receive final confirmation from our team.
Agent's account deletion
This applies to both standard SOLmate users and registered SOLmate Agents. If you are an Agent, please specify this in your request so we can assist accordingly.
Still need help?
Chat with our support team — 7 days a week.
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What are SOLmate benefits?
SOLmate is a secure payment platform — top up your wallet, buy prepaid services, send money to anyone in SA, and transfer internationally to 180+ countries.