Manage your account
How do I reset my SOLmate App PIN?
Reset or change your SOLmate app PIN by logging in, navigating to Settings, and verifying your identity with an OTP.
How do I reset or change my SOLmate App PIN?
If you need to reset or change your SOLmate app PIN, follow these steps:
- Open your SOLmate app and log in using your registered number.
- Navigate to the Settings menu.
- Tap Change App PIN Code.
- An OTP (One-Time PIN) will be sent to your registered mobile number.
- Enter the OTP to verify your identity.
- Set your new 5-digit secret PIN.
- Re-enter the same PIN to confirm.
Still need help?
Chat with our support team — 7 days a week.
Related articles
How do I change my phone number?
Update your phone number on your SOLmate account, whether you still have access to your old number or not.
Account deletion
Request deletion of your SOLmate account and remove your personal data by contacting support through in-app chat, WhatsApp, or email.
What are SOLmate benefits?
SOLmate is a secure payment platform — top up your wallet, buy prepaid services, send money to anyone in SA, and transfer internationally to 180+ countries.