SOLmate Card
How to order a SOLmate Card
Step-by-step guidance on ordering and tracking your SOLmate Card through the mobile app, including top-up requirements and troubleshooting.
How to order and track your SOLmate Card
You can order your SOLmate Card in the app and track it from the Card section.
- Open the SOLmate app.
- Go to Card.
- Follow the prompts to order your card.
- Choose your delivery option.
- Use Track Delivery & Activate to view your latest delivery status.
Why was I asked to top up during the card order process?
If your wallet does not have enough funds to complete the card order, the app will ask you to top up before you can continue.
I paid for my card but there is no order showing
If your order is not showing after payment, please contact Support so it can be checked.
Still need help?
Chat with our support team — 7 days a week.
Related articles
Card delivery and collection
How to receive your SOLmate card through Pargo collection or home delivery — including pickup procedures and collection timelines.
How to activate and use your card
Activate your SOLmate Card using the activation code printed on the packaging, and manage your card PIN through the app.
Having trouble with your card?
Troubleshooting steps for SOLmate card issues including activation, balance, PIN, and instructions for lost or stolen cards.